All Systems Operational

About This Site

Centrilogic provides this site to our customers for the purpose of sharing our current and proposed maintenance schedules, and to highlight incidents that may affect the stability of the services we offer.

If you are experiencing any issues with your services, please contact us at our support email or call our 24/7 customer hotlines:

United States and Canada: 1-888-999-3091 “Option 2”
United Kingdom : 0203 004 6320 “Option 2″
From Other Areas: 1-585-277-1300

NOTE - you can optionally SUBSCRIBE to get real-time updates delivered via email or SMS.
DISCLAIMER: This page does not measure or report our SLA's - this is informational only - and not part of any Centrilogic MSA. The information here may not be represented in real-time.

Network (Internet transit, Core routing/switching, backbone systems) ? Operational
90 days ago
99.99 % uptime
Today
GTA Network ? Operational
90 days ago
100.0 % uptime
Today
ROC Network ? Operational
90 days ago
99.99 % uptime
Today
BUF Network ? Operational
90 days ago
100.0 % uptime
Today
VAN Network ? Operational
90 days ago
100.0 % uptime
Today
CTL-Metro Network ? Operational
90 days ago
100.0 % uptime
Today
ARL Network ? Operational
90 days ago
100.0 % uptime
Today
Calgary DC ? Operational
90 days ago
100.0 % uptime
Today
LEN Network Operational
90 days ago
100.0 % uptime
Today
Services (Dedicated and Shared hosting, Colocation, CPE) ? Operational
90 days ago
99.88 % uptime
Today
CA - Services ? Operational
90 days ago
99.89 % uptime
Today
USA-Services ? Operational
90 days ago
99.88 % uptime
Today
UK-Services ? Operational
90 days ago
99.89 % uptime
Today
Calgary DC ? Operational
90 days ago
99.89 % uptime
Today
Customer Services (Communication, Staffing, COVID, Monitoring) ? Operational
90 days ago
100.0 % uptime
Today
Centrilogic Phone Systems ? Operational
90 days ago
100.0 % uptime
Today
Centrilogic Website ? Operational
90 days ago
100.0 % uptime
Today
Zoom Meetings ? Operational
Slack Messaging ? Operational
Zoom Phones ? Operational
Statuspage HTTPS Pages ? Operational
Statuspage Slack ? Operational
Statuspage SMS Notifications ? Operational
Statuspage Email Notifications ? Operational
Environmental (Power/Cooling/Security) Operational
90 days ago
100.0 % uptime
Today
ROC Environmental ? Operational
90 days ago
100.0 % uptime
Today
LEN Environmental Operational
90 days ago
100.0 % uptime
Today
BUF Environmental ? Operational
90 days ago
100.0 % uptime
Today
GTA Environmental ? Operational
90 days ago
100.0 % uptime
Today
VAN Environmental ? Operational
90 days ago
100.0 % uptime
Today
CTL-Metro Environmental ? Operational
90 days ago
100.0 % uptime
Today
ARL Environmental ? Operational
90 days ago
100.0 % uptime
Today
Calgary DC ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Centrilogic Scheduled Maintenance Notification, November 21st, 2025 03:00 ET to 07:00 ET Nov 21, 2025 03:00-07:00 EST

Centrilogic Scheduled Maintenance Notification.

Maintenance Window: November 21st, 2025.

Start Time: 03:00 ET

End Time: 07:00 ET

Service Call in Reference Number: INC0202119

Service Location(s): VAN Datacentre - TME Datacentre

Services Affected: Datacenter Interconnect

Expected Impact: Outage up to 15 minutes

Details: Our Carrier partner will replace hardware on its infrastructure to modernize the network, ensuring reliable service. A second path is available to maintain connectivity during the maintenance.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com
To open an emergency ticket: emergency@centrilogic.com
Phone: 1-888-999-3091, Option 2

The Centrilogic Team
https://www.centrilogic.com

Posted on Nov 04, 2025 - 23:44 EST

Centrilogic Scheduled Maintenance Notification for Blackout & Brownout Periods- (Black Out: November 25, 2025 - December 03, 2025). Nov 25, 2025 00:00 - Dec 3, 2025 00:00 EST

Centrilogic Scheduled Maintenance Notification.

Maintenance "Blackout" Window: November 25th, 2025, to December 03rd, 2025

Start Time: 00:01 ET

End Time: 23:59 ET

Service Call in Reference Number: INC0193789

Details: During the “Blackout” period, no service-impacting changes will be made unless submitted in writing with at least 48 hours advance notice. Any such requests must be shown to be critical to customer operations.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com
To open an emergency ticket: emergency@centrilogic.com
Phone: 1-888-999-3091, Option 2

The Centrilogic Team
https://www.centrilogic.com

Posted on Oct 18, 2025 - 07:52 EDT

Centrilogic Scheduled Maintenance Notification for Blackout & Brownout Periods- (Brown Out: December 04, 2025 - December 14, 2025). Dec 4, 2025 00:00 - Dec 14, 2025 00:00 EST

Centrilogic Scheduled Blackout & Brownout periods..

Maintenance "Brownout" Window: December 04th, 2025 to December 14th, 2025

Start Time: 00:01 ET

End Time: 23:59 ET

Service Call in Reference Number: INC0193789

Details: During the initial “Brownout” period, we will not schedule any major infrastructure changes, upgrades, or installations. We will still accept customer-initiated changes that are submitted with proper change control steps outlined, but do not encourage any non-emergency changes.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com
To open an emergency ticket: emergency@centrilogic.com
Phone: 1-888-999-3091, Option 2

The Centrilogic Team
https://www.centrilogic.com

Posted on Oct 18, 2025 - 07:55 EDT

Centrilogic Scheduled Maintenance Notification for Blackout & Brownout Periods- (Black Out: December 15, 2025 - January 05, 2026). Dec 15, 2025 07:55 - Jan 4, 2026 07:55 EST

Centrilogic Scheduled Blackout & Brownout periods

Maintenance Window: December 15th, 2025 to January 05th, 2026.

Start Time: 00:01 ET

End Time: 23:59 ET

Service Call in Reference Number: INC0193789

Details: During the “Blackout” period, no service-impacting changes will be made unless submitted in writing with at least 48 hours advance notice. Any such requests must be shown to be critical to customer operations.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com
To open an emergency ticket: emergency@centrilogic.com
Phone: 1-888-999-3091, Option 2

The Centrilogic Team
https://www.centrilogic.com

Posted on Oct 18, 2025 - 07:57 EDT
Nov 17, 2025

No incidents reported today.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Completed - The scheduled maintenance has been completed.
Nov 13, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 10:00 EST
Scheduled - Centrilogic Emergency Maintenance Notification

Maintenance Window: November 13, 2025
Start Time: 10:00 ET
End Time: 17:00 ET
Service Call in Reference Number: INC0205377
Services Affected: UPS Source Power
Service Location(s): ROC Datacenter
Expected Impact: There is no expected impact. This is a service maintenance.

Details: Emergency UPS Service and Maintenance to be carried out by third-party contractor within a stated service window. UPS unit being repaired and inspected load will be transferred to its redundant counterpart and/or generator.
If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.
Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com
To open an emergency ticket: emergency@centrilogic.com
Phone: 1-888-999-3091, Option 2

The Centrilogic Team
https://www.centrilogic.com

Nov 12, 16:15 EST
Completed - The scheduled maintenance has been completed.
Nov 13, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 03:00 EST
Scheduled - Centrilogic Scheduled Maintenance Notification.

Maintenance Window: November 13th, 2025

Start Time: 03:01 ET

End Time: 08:00 ET

Service Call in Reference Number: INC0198449

Services Affected: Datacenter Interconnect

Service Location(s): Vancouver Data Center (VAN) - Toronto Tranmere Datacenter (TME

Expected Impact: No expected impact.

Details: Our carrier partner is conducting maintenance on one of our Datacenter Interconnect links. We have an alternate path available, so no impact is expected.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com
To open an emergency ticket: emergency@centrilogic.com
Phone: 1-888-999-3091, Option 2

The Centrilogic Team
https://www.centrilogic.com

Oct 27, 23:10 EDT
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Completed - The scheduled maintenance has been completed.
Nov 7, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 20:00 EST
Scheduled - Centrilogic Scheduled Maintenance Notification

Maintenance Window: November 6th - November 7th, 2025.
Start Time: November 6th 2025, 20:00 ET

End Time: November 7th 2025, 04:59 ET

Service Call in Reference Number: INC0201430

Services Affected: UPS Source Power

Service Location(s): ROC Datacentre

Expected Impact: There is no expected impact. This is a service maintenance.

Details: Emergency UPS Service and Maintenance to be carried out by third-party contractor within a stated service window. UPS unit being repaired and inspected load will be transferred to its redundant counterpart and/or generator.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com

To open an emergency ticket: emergency@centrilogic.com

Phone: 1-888-999-3091, Option 2

The Centrilogic Team

https://www.centrilogic.com

Nov 2, 21:22 EST
Nov 6, 2025
Nov 5, 2025

No incidents reported.

Nov 4, 2025
Resolved - Dear Valued Clients,
Our support team has identified the issue and network services are now available, we are actively monitoring the situation to ensure stability.
Thank you for your patience.

Nov 4, 16:16 EST
Update - We are continuing to investigate this issue.
Nov 4, 15:54 EST
Update - We are continuing to investigate this issue.
Nov 4, 15:45 EST
Update - We are continuing to investigate this issue.
Nov 4, 15:45 EST
Update - We are continuing to investigate this issue.
Nov 4, 15:42 EST
Investigating - Dear Valued Clients,
We regret to inform you that we are currently experiencing an unexpected outage at our Rochester Datacentre. Our technical teams are actively engaged and working diligently to identify and resolve the issue as quickly as possible. We understand the critical nature of your services and applications that rely on our infrastructure, and we sincerely apologize for any disruptions this may cause. Next update will be provided at 4.30pm

Nov 4, 15:38 EST
Nov 3, 2025

No incidents reported.