All Systems Operational

About This Site

Centrilogic provides this site to our customers for the purpose of sharing our current and proposed maintenance schedules, and to highlight incidents that may affect the stability of the services we offer.

If you are experiencing any issues with your services, please contact us at our support email or call our 24/7 customer hotlines:

United States and Canada: 1-888-999-3091 “Option 2”
United Kingdom : 0203 004 6320 “Option 2″
From Other Areas: 1-585-277-1300

NOTE - you can optionally SUBSCRIBE to get real-time updates delivered via email or SMS.
DISCLAIMER: This page does not measure or report our SLA's - this is informational only - and not part of any Centrilogic MSA. The information here may not be represented in real-time.

Uptime over the past 90 days. View historical uptime.
Network (Internet transit, Core routing/switching, backbone systems) ? Operational
90 days ago
99.99 % uptime
Today
GTA Network ? Operational
90 days ago
100.0 % uptime
Today
ROC Network ? Operational
90 days ago
99.99 % uptime
Today
BUF Network ? Operational
90 days ago
100.0 % uptime
Today
VAN Network ? Operational
90 days ago
100.0 % uptime
Today
CTL-Metro Network ? Operational
90 days ago
100.0 % uptime
Today
ARL Network ? Operational
90 days ago
100.0 % uptime
Today
Calgary DC ? Operational
90 days ago
100.0 % uptime
Today
LEN Network Operational
90 days ago
100.0 % uptime
Today
Services (Dedicated and Shared hosting, Colocation, CPE) ? Operational
90 days ago
99.88 % uptime
Today
CA - Services ? Operational
90 days ago
99.89 % uptime
Today
USA-Services ? Operational
90 days ago
99.88 % uptime
Today
UK-Services ? Operational
90 days ago
99.89 % uptime
Today
Calgary DC ? Operational
90 days ago
99.89 % uptime
Today
Customer Services (Communication, Staffing, COVID, Monitoring) ? Operational
90 days ago
100.0 % uptime
Today
Centrilogic Phone Systems ? Operational
90 days ago
100.0 % uptime
Today
Centrilogic Website ? Operational
90 days ago
100.0 % uptime
Today
Zoom Meetings ? Operational
Slack Messaging ? Operational
Zoom Phones ? Operational
Statuspage HTTPS Pages ? Operational
Statuspage Slack ? Operational
Statuspage SMS Notifications ? Operational
Statuspage Email Notifications ? Operational
Environmental (Power/Cooling/Security) Operational
90 days ago
100.0 % uptime
Today
ROC Environmental ? Operational
90 days ago
100.0 % uptime
Today
LEN Environmental Operational
90 days ago
100.0 % uptime
Today
BUF Environmental ? Operational
90 days ago
100.0 % uptime
Today
GTA Environmental ? Operational
90 days ago
100.0 % uptime
Today
VAN Environmental ? Operational
90 days ago
100.0 % uptime
Today
CTL-Metro Environmental ? Operational
90 days ago
100.0 % uptime
Today
ARL Environmental ? Operational
90 days ago
100.0 % uptime
Today
Calgary DC ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Centrilogic Scheduled Maintenance Notification, November 13, 2025, 03:01 ET to 08:00 ET Nov 13, 2025 03:00-08:00 EST

Centrilogic Scheduled Maintenance Notification.

Maintenance Window: November 13th, 2025

Start Time: 03:01 ET

End Time: 08:00 ET

Service Call in Reference Number: INC0198449

Services Affected: Datacenter Interconnect

Service Location(s): Vancouver Data Center (VAN) - Toronto Tranmere Datacenter (TME

Expected Impact: No expected impact.

Details: Our carrier partner is conducting maintenance on one of our Datacenter Interconnect links. We have an alternate path available, so no impact is expected.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com
To open an emergency ticket: emergency@centrilogic.com
Phone: 1-888-999-3091, Option 2

The Centrilogic Team
https://www.centrilogic.com
Posted on Oct 27, 2025 - 23:10 EDT

Centrilogic Scheduled Maintenance Notification, November 21st, 2025 03:00 ET to 07:00 ET Nov 21, 2025 03:00-07:00 EST

Centrilogic Scheduled Maintenance Notification.

Maintenance Window: November 21st, 2025.

Start Time: 03:00 ET

End Time: 07:00 ET

Service Call in Reference Number: INC0202119

Service Location(s): VAN Datacentre - TME Datacentre

Services Affected: Datacenter Interconnect

Expected Impact: Outage up to 15 minutes

Details: Our Carrier partner will replace hardware on its infrastructure to modernize the network, ensuring reliable service. A second path is available to maintain connectivity during the maintenance.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com
To open an emergency ticket: emergency@centrilogic.com
Phone: 1-888-999-3091, Option 2

The Centrilogic Team
https://www.centrilogic.com
Posted on Nov 04, 2025 - 23:44 EST

Centrilogic Scheduled Maintenance Notification for Blackout & Brownout Periods- (Black Out: November 25, 2025 - December 03, 2025). Nov 25, 2025 00:00 - Dec 3, 2025 00:00 EST

Centrilogic Scheduled Maintenance Notification.

Maintenance "Blackout" Window: November 25th, 2025, to December 03rd, 2025

Start Time: 00:01 ET

End Time: 23:59 ET

Service Call in Reference Number: INC0193789

Details: During the “Blackout” period, no service-impacting changes will be made unless submitted in writing with at least 48 hours advance notice. Any such requests must be shown to be critical to customer operations.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com
To open an emergency ticket: emergency@centrilogic.com
Phone: 1-888-999-3091, Option 2

The Centrilogic Team
https://www.centrilogic.com
Posted on Oct 18, 2025 - 07:52 EDT

Centrilogic Scheduled Maintenance Notification for Blackout & Brownout Periods- (Brown Out: December 04, 2025 - December 14, 2025). Dec 4, 2025 00:00 - Dec 14, 2025 00:00 EST

Centrilogic Scheduled Blackout & Brownout periods..

Maintenance "Brownout" Window: December 04th, 2025 to December 14th, 2025

Start Time: 00:01 ET

End Time: 23:59 ET

Service Call in Reference Number: INC0193789

Details: During the initial “Brownout” period, we will not schedule any major infrastructure changes, upgrades, or installations. We will still accept customer-initiated changes that are submitted with proper change control steps outlined, but do not encourage any non-emergency changes.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com
To open an emergency ticket: emergency@centrilogic.com
Phone: 1-888-999-3091, Option 2

The Centrilogic Team
https://www.centrilogic.com
Posted on Oct 18, 2025 - 07:55 EDT

Centrilogic Scheduled Maintenance Notification for Blackout & Brownout Periods- (Black Out: December 15, 2025 - January 05, 2026). Dec 15, 2025 07:55 - Jan 4, 2026 07:55 EST

Centrilogic Scheduled Blackout & Brownout periods

Maintenance Window: December 15th, 2025 to January 05th, 2026.

Start Time: 00:01 ET

End Time: 23:59 ET

Service Call in Reference Number: INC0193789

Details: During the “Blackout” period, no service-impacting changes will be made unless submitted in writing with at least 48 hours advance notice. Any such requests must be shown to be critical to customer operations.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com
To open an emergency ticket: emergency@centrilogic.com
Phone: 1-888-999-3091, Option 2

The Centrilogic Team
https://www.centrilogic.com
Posted on Oct 18, 2025 - 07:57 EDT
Nov 10, 2025

No incidents reported today.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Centrilogic Scheduled Maintenance Notification, November 06th, 2025, 20:00 ET to November 07th, 2025, 04:59 ET
Completed - The scheduled maintenance has been completed.
Nov 7, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 20:00 EST
Scheduled - Centrilogic Scheduled Maintenance Notification

Maintenance Window: November 6th - November 7th, 2025.
Start Time: November 6th 2025, 20:00 ET

End Time: November 7th 2025, 04:59 ET

Service Call in Reference Number: INC0201430

Services Affected: UPS Source Power

Service Location(s): ROC Datacentre

Expected Impact: There is no expected impact. This is a service maintenance.

Details: Emergency UPS Service and Maintenance to be carried out by third-party contractor within a stated service window. UPS unit being repaired and inspected load will be transferred to its redundant counterpart and/or generator.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com

To open an emergency ticket: emergency@centrilogic.com

Phone: 1-888-999-3091, Option 2

The Centrilogic Team

https://www.centrilogic.com
Nov 2, 21:22 EST
Nov 6, 2025
Nov 5, 2025

No incidents reported.

Nov 4, 2025
Major outage – Multiple customers impacted
Resolved - Dear Valued Clients,
Our support team has identified the issue and network services are now available, we are actively monitoring the situation to ensure stability.
Thank you for your patience.
Nov 4, 16:16 EST
Update - We are continuing to investigate this issue.
Nov 4, 15:54 EST
Update - We are continuing to investigate this issue.
Nov 4, 15:45 EST
Update - We are continuing to investigate this issue.
Nov 4, 15:45 EST
Update - We are continuing to investigate this issue.
Nov 4, 15:42 EST
Investigating - Dear Valued Clients,
We regret to inform you that we are currently experiencing an unexpected outage at our Rochester Datacentre. Our technical teams are actively engaged and working diligently to identify and resolve the issue as quickly as possible. We understand the critical nature of your services and applications that rely on our infrastructure, and we sincerely apologize for any disruptions this may cause. Next update will be provided at 4.30pm
Nov 4, 15:38 EST
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025
Centrilogic Scheduled Maintenance Notification, October 31st, 2025, 18:00 ET to November 01st, 2025, 06:00 ET
Completed - The scheduled maintenance has been completed.
Nov 1, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 18:00 EDT
Scheduled - Centrilogic Scheduled Maintenance Notification


Maintenance Window: October 31st, 2025 to November 01st, 2025

Start Time: 18:00 ET

End Time: 06:00 ET

Service Call in Reference Number: INC0194292

Services Affected: DSL customers will be partially impacted

Service Location(s): Centrilogic Toronto-55 York Data Center

Expected Impact: Outage up to 15 hours.

Details: Network team is migrating backup radius server for DSL services , We are expecting Zero impact on DSL services.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:



To open a trouble ticket: support@centrilogic.com

To open an emergency ticket: emergency@centrilogic.com

Phone: 1-888-999-3091, Option 2



The Centrilogic Team

https://www.centrilogic.com
Oct 27, 15:45 EDT
Oct 31, 2025
Centrilogic Emergency Maintenance Notification, October 31st, 2025 10:00 ET to 15:00 ET
Completed - The scheduled maintenance has been completed.
Oct 31, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 10:00 EDT
Scheduled - Centrilogic Emergency Maintenance Notification
 
Maintenance Window: October 31st, 2025
Start Time: 10:00 ET
End Time: 15:00 ET
Service Call in Reference Number: INC0201200
Services Affected:  Backup Services
Service Location(s): York Data Centre
Expected Impact: Backup and restore services will not be available during the window.
Details: Centrilogic is performing this emergency change to upgrade to new servers in the Backup Infrastructure. 
The upgrade was planned for the coming weeks, however current issues in the environment necessitate an immediate migration to the new server as the best path forward. Performance and reliability of the environment will be enhanced after migration.
 
Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:
 
To open a trouble ticket: support@centrilogic.com
To open an emergency ticket: emergency@centrilogic.com
Phone: 1-888-999-3091, Option 2
 
The Centrilogic Team
https://www.centrilogic.com
Oct 30, 16:24 EDT
Oct 30, 2025

No incidents reported.

Oct 29, 2025
Azure Front Door - Connectivity issues
Resolved - Update from Azure:

The AFD service is now operating with 100% availability. All the customers and services are mitigated, completed the tail-end recovery for all the impacted customers and services.

MS status page shows There are currently no active events
Oct 29, 21:01 EDT
Update - Starting at approximately 16:00 UTC on 29 October 2025, customers and Microsoft services leveraging Azure Front Door (AFD) may have experienced latencies, timeouts, and errors. We have confirmed that an inadvertent configuration change was the trigger event for this issue.

Affected Azure services may have included, but were not limited to:

App Service, Azure Active Directory B2C, Azure Communication Services, Azure Databricks, Azure Healthcare APIs, Azure Maps, Azure Portal, Azure SQL Database, Azure Virtual Desktop, Container Registry, Media Services, Microsoft Defender External Attack Surface Management, Microsoft Entra ID (Mobility Management Policy Service, Identity & Access Management, and User Management UX), Microsoft Purview, Microsoft Sentinel (Threat Intelligence), and Video Indexer.

Current status:

We have completed deployment of our ‘last known good’ configuration, and recovery is progressing steadily. We are currently recovering nodes and re-routing traffic through healthy nodes across the global fleet. As recovery continues, some requests may still land on unhealthy nodes, resulting in intermittent failures or reduced availability for a subset of customers.

This recovery effort involves reloading configurations and rebalancing traffic across a large number of nodes to restore full operational scale. The process is gradual by design, ensuring stability and preventing overload as dependent services recover.

The AFD service is now operating above 98% availability. While the majority of customers and services are mitigated or seeing strong improvement across affected regions, we are continuing to work on tail-end recovery for remaining impacted customers and services. We have revised our mitigation time and are currently tracking toward full mitigation by 00:40 UTC on 30 October 2025, though we will communicate if mitigation is achieved sooner.

Customer configuration changes remain temporarily blocked to prevent new deployments that could interfere with recovery. We will notify customers once this block has been lifted.

We will provide another update on our progress within the next 60 minutes, or sooner if warranted.
Oct 29, 19:49 EDT
Update - Azure Front Door - Connectivity issues - Observing recovery


Starting at approximately 16:00 UTC on 29 October 2025, customers and Microsoft services leveraging Azure Front Door (AFD) may experience latencies, timeouts, and errors. We have confirmed that an inadvertent configuration change was the trigger event for this issue.

Affected Azure services include, but are not limited to: App Service, Azure Active Directory B2C, Azure Communication Services, Azure Databricks, Azure Healthcare APIs, Azure Maps, Azure Portal, Azure SQL Database, Container Registry, Media Services, Microsoft Defender External Attack Surface Management, Microsoft Entra ID, Microsoft Purview, Microsoft Sentinel, Video Indexer, and Virtual Desktop.

Current status: We initiated the deployment of our ‘last known good’ configuration, which has now successfully completed. We are currently recovering nodes and re-routing traffic through healthy nodes.

As recovery progresses, some requests may still land on unhealthy nodes, resulting in intermittent failures or reduced availability until more nodes are fully restored. This recovery effort involves reloading configurations and rebalancing traffic across a large volume of nodes to restore full operational scale. The process is gradual by design, ensuring stability and preventing overload as dependent services recover. We expect continued improvement across affected regions. This means we expect recovery to happen by 23:20 UTC [19:20 EDT] on 29 October 2025

Customer configuration changes remain temporarily blocked to prevent new deployments that could interfere with recovery. We will notify customers once this block has been lifted. Customers can failover to origins if they decide to.

Some customers may also have experienced issues accessing the Azure management portal. We have failed the portal away from AFD to mitigate these access issues. Customers should now be able to access the Azure portal directly, and while most portal extensions are functioning as expected, a small number of endpoints (e.g., Marketplace) may still experience intermittent loading problems.

We will provide another update on our progress within two hours, or sooner if warranted. Although we are seeing signs of recovery, customers may also consider implementing existing failover strategies using Azure Traffic Manager to redirect traffic from Azure Front Door to their origin servers as an interim measure. https://learn.microsoft.com/azure/frontdoor/routing-methods
Oct 29, 17:41 EDT
Update - Update from Azure:

"Starting at approximately 16:00 UTC, customers and Microsoft services leveraging Azure Front Door (AFD) may have experienced latencies, timeouts, and errors. We have confirmed that an inadvertent configuration change was the trigger event for this issue.

Current status:

We initiated the deployment of our ‘last known good’ configuration, which has now successfully been completed. Customers may have begun to see initial signs of recovery. We are currently recovering nodes and routing traffic through healthy nodes, and as we make progress in this workstream, customers will continue to see improvement.

Customer configuration changes will remain temporarily blocked while we continue mitigation efforts. We will notify customers once this block has been lifted.

Some customers may also have experienced issues accessing the Azure management portal. We have failed the portal away from AFD to mitigate these access issues. Customers should now be able to access the Azure portal directly, and while most portal extensions are functioning as expected, a small number of endpoints (e.g., Marketplace) may still experience intermittent loading problems.

At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. We will provide another update on our progress within two hours, or sooner if warranted.

Although we are seeing signs of recovery and have an estimated timeline, customers may also consider implementing failover strategies using Azure Traffic Manager to redirect traffic from Azure Front Door to their origin servers as an interim measure.

Learn more about Azure Front Door failover strategies for AFD: https://learn.microsoft.com/en-us/azure/architecture/guide/networking/global-web-applications/overview"
Oct 29, 15:24 EDT
Update - As per Azure status page, they have initiated the deployment of last known good configuration, which is expected to complete within 30 minutes. As this deployment progresses, customers should begin to see initial signs of recovery. Once completed, They will begin recovering nodes and routing traffic through these healthy nodes.

Customer configuration changes will remain temporarily blocked while they continue mitigation efforts. Customers will be notified once this block has been lifted.

Some customers may also have experienced issues accessing the Azure management portal. Azure have failed the portal away from AFD to mitigate these access issues. Customers should now be able to access the Azure portal directly, and while most portal extensions are functioning as expected, a small number of endpoints (e.g., Marketplace) may still experience intermittent loading problems.

We do not yet have an ETA for full mitigation.

Customers may also consider implementing failover strategies using Azure Traffic Manager to redirect traffic from Azure Front Door to their origin servers as an interim measure.
Oct 29, 14:38 EDT
Update - Azure has confirmed that an inadvertent configuration change triggered this issue.

Azure is taking several concurrent actions:

Blocking all changes to AFD services, including customer configuration changes.

Rolling back the AFD configuration to the last known good state, ensuring the problematic configuration does not reapply upon recovery.

Customers may have experienced difficulties accessing the Azure management portal. The portal has been failed away from AFD to mitigate access issues. While the portal is now accessible and most extensions are functioning, a small number of endpoints (e.g., Marketplace) may still experience issues.

There is currently no ETA for completion of the rollback.

Customers can consider implementing failover strategies with Azure Traffic Manager, to fail over from Azure Front Door to your origins: https://learn.microsoft.com/azure/architecture/guide/networking/global-web-applications/overview
Oct 29, 13:59 EDT
Update - Starting at approximately 12:00 PM ET, Azure began experiencing Azure Front Door (AFD) issues, resulting in a loss of availability of some services. This was likely triggered by an inadvertent configuration change.

Azure is taking two concurrent actions to resolve the issue:

1. Blocking all changes to AFD services and disabling the problematic route identified.

2. Rolling back to the last known good configuration.

The portal has been failed away from AFD, and customers should be able to access the Azure management portal directly.

There is currently no ETA for completion of the rollback.
Oct 29, 13:21 EDT
Identified - As per Azure status update starting at approximately 12:00 PM ET, customers may experience issues accessing the Azure Portal due to DNS-related disruptions affecting service availability. Customers can continue to access and manage resources using programmatic methods such as PowerShell, CLI, or SDKs if the portal is unavailable.

Azure has rerouted the portal away from Azure Front Door (AFD) to mitigate access issues and is actively assessing failover options. Investigation into contributing factors and additional recovery workstreams is ongoing.
Oct 29, 13:07 EDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage