Centrilogic Scheduled Maintenance Notification, November 03rd, 2026, 10:00 ET to November 28th 11:00 ET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 03, 2026 - 10:00 EST
Scheduled - Centrilogic Scheduled Maintenance Notification

Maintenance Window:
Gen 1 – November 3, 2026
Gen 2 – November 4, 2026
Gen 3 - November 5, 2026
Gen 4 – November 6, 2026
November 16-19, 2026 - 7:00 AM to 8:00 AM - Quarterly Inspection for Generators #5 and #6
November 18, 2026 - 7:00 AM to 8:00 AM - Quarterly Inspection for Generator #7
November 21, 2026 - 7:00 AM to 8:00 AM - October 2026 Emergency Power Generator Test Schedule for Generator #5
November 28, 2026 - 7:00 AM to 8:00 AM - October 2026 Emergency Power Generator Test Schedule for Generators #6 and 7

Start Time: November 3rd, 2026, 10:00 AM ET

End Time: November 28th, 2026, 11:00 AM ET

Service Call in Reference Number: INC0287326

Services Affected: Building Power Infrastructure, Generator Systems, Major Preventative Maintenance, Load Bank Testing, Quarterly Generator Inspections, and Emergency Power Generator Testing.

Service Location(s): 555 West Hastings Street, Vancouver, BC

Expected Impact: No outage or service interruption is expected. Sufficient power redundancy and backup systems will be available throughout the maintenance activities.

Details: Our carrier partner has advised that the building landlord will be performing scheduled power infrastructure maintenance, including Major Preventative Maintenance and Load Bank Testing of generators, Quarterly Generator Inspections, and Emergency Power Generator Testing. These activities are being conducted to ensure the continued reliability and resiliency of the facility's power systems. No impact is expected during the maintenance window.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.


Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com

To open an emergency ticket: emergency@centrilogic.com

Phone: 1-888-999-3091, Option 2

The Centrilogic Team

https://www.centrilogic.com
Nov 3, 2026 10:00 - Nov 28, 2026 11:00 EST

About This Site

Centrilogic provides this site to our customers for the purpose of sharing our current and proposed maintenance schedules, and to highlight incidents that may affect the stability of the services we offer.

If you are experiencing any issues with your services, please contact us at our support email or call our 24/7 customer hotlines:

United States and Canada: 1-888-999-3091 “Option 2”
United Kingdom : 0203 004 6320 “Option 2″
From Other Areas: 1-585-277-1300

NOTE - you can optionally SUBSCRIBE to get real-time updates delivered via email or SMS.
DISCLAIMER: This page does not measure or report our SLA's - this is informational only - and not part of any Centrilogic MSA. The information here may not be represented in real-time.

Uptime over the past 90 days. View historical uptime.
Network (Internet transit, Core routing/switching, backbone systems) Operational
GTA Network Operational
ROC Network Operational
BUF Network Operational
VAN Network Operational
CTL-Metro Network Operational
ARL Network Operational
Calgary DC Operational
LEN Network Operational
Services (Dedicated and Shared hosting, Colocation, CPE) Operational
CA - Services Operational
USA-Services Operational
UK-Services Operational
Calgary DC Operational
Customer Services (Communication, Staffing, COVID, Monitoring) Operational
Centrilogic Phone Systems Operational
Centrilogic Website Operational
Zoom Meetings Operational
Slack Messaging Operational
Zoom Phones Operational
Statuspage HTTPS Pages Operational
Statuspage Slack Operational
Statuspage SMS Notifications Operational
Statuspage Email Notifications Operational
Environmental (Power/Cooling/Security) Operational
ROC Environmental Operational
LEN Environmental Operational
BUF Environmental Operational
GTA Environmental Operational
VAN Environmental Operational
CTL-Metro Environmental Operational
ARL Environmental Operational
Calgary DC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

CENTRILOGIC SCHEDULED NOTIFICATION FOR BLACKOUT PERIOD- November 24th, 2026 - December 02nd, 2026 Nov 24, 2026 00:00 - Dec 2, 2026 00:00 EST

Centrilogic Scheduled Blackout period.

We would like to inform you of planned Blackout period as part of our scheduled maintenance process.

These periods are necessary to ensure continued stability and performance of our systems during these critical time frames.

Maintenance "Blackout" Window: November 24th, 2026, to December 02nd, 2026
Start Time: November 24th, 2026. 00:01 ET

End Time: December 02nd, 2026, 23:59 ET

Service Call in Reference Number: INC0296566

Details: During the "Blackout" period, changes to production environments will be prohibited to maintain service stability during critical business operations. Normal and Standard Changes shall not be implemented during this period unless an authorized exception has been granted. Service-impacting changes may only be considered if submitted in writing with at least 48 hours advance notice and supported by a clear business justification demonstrating their criticality to customer operations. Emergency Changes required to restore critical services, address significant security vulnerabilities, or prevent major business disruptions may proceed through the established Emergency Change Advisory Board (ECAB) approval process.

We appreciate your understanding and cooperation.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com

To open an emergency ticket: emergency@centrilogic.com

Phone: 1-888-999-3091, Option 2



The Centrilogic Team

https://www.centrilogic.com
Posted on Nov 14, 2026 - 06:37 EST

CENTRILOGIC SCHEDULED NOTIFICATION FOR BROWN OUT PERIOD- December 03rd, 2026 - December 13th, 2026 Dec 3, 2026 00:00 - Dec 13, 2026 00:00 EST

Centrilogic Scheduled Brownout period.

We would like to inform you of planned Brownout period as part of our scheduled maintenance process.

These periods are necessary to ensure continued stability and performance of our systems during these critical time frames.

Maintenance "Brownout" Window: December 03rd, 2026 to December 13th, 2026.

Start Time: December 03rd, 2026, 00:01 ET

End Time: December 13th, 2026, 23:59 ET

Service Call in Reference Number: INC0296566

Details: During the "Brownout" period, no discretionary or high-risk production changes will be scheduled without exception approval. Major infrastructure changes, upgrades, and installations will not be scheduled during this time. Normal and Standard Changes may be permitted based on risk assessment, business justification, and additional approvals as determined by Change Management. Customer-initiated changes submitted through the proper change control process will continue to be accepted; however, non-emergency changes are strongly discouraged.

We appreciate your understanding and cooperation.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com

To open an emergency ticket: emergency@centrilogic.com

Phone: 1-888-999-3091, Option 2



The Centrilogic Team
https://www.centrilogic.com
Posted on Nov 14, 2026 - 06:45 EST

CENTRILOGIC SCHEDULED NOTIFICATION FOR BLACKOUT PERIOD - December 14th, 2026 - January 04th, 2027 Dec 14, 2026 00:00 - Jan 4, 2027 00:00 EST

Centrilogic Scheduled Blackout period.

We would like to inform you of planned Blackout period as part of our scheduled maintenance process.

These periods are necessary to ensure continued stability and performance of our systems during these critical time frames.

Maintenance "Blackout" Window: December 14th, 2026 to January 04th, 2027.

Start Time: December 14th, 2026, 00:01 ET

End Time: January 04th, 2027, 23:59 ET

Service Call in Reference Number: INC0296566

Details: During the "Blackout" period, changes to production environments will be prohibited to maintain service stability during critical business operations. Normal and Standard Changes shall not be implemented during this period unless an authorized exception has been granted. Service-impacting changes may only be considered if submitted in writing with at least 48 hours advance notice and supported by a clear business justification demonstrating their criticality to customer operations. Emergency Changes required to restore critical services, address significant security vulnerabilities, or prevent major business disruptions may proceed through the established Emergency Change Advisory Board (ECAB) approval process.

We appreciate your understanding and cooperation.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com

To open an emergency ticket: emergency@centrilogic.com

Phone: 1-888-999-3091, Option 2



The Centrilogic Team

https://www.centrilogic.com
Posted on Nov 14, 2026 - 06:52 EST

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

Widespread Microsoft 365 Outage
Resolved - Microsoft 365 services have demonstrated sustained recovery, with the majority of affected functionality restored. Centrilogic is therefore closing this incident from active monitoring.

Should you experience any ongoing issues, please contact Centrilogic Support at +1 888 999 3091.

Thank you for your patience and understanding.

Kindest regards,
Centrilogic Support
Nov 13, 21:49 EST
Update - Dear Customers,

We continue to monitor the Microsoft 365 service disruption and Microsoft's ongoing recovery efforts.

According to Microsoft's latest update, sustained service recovery has been observed across the previously affected environments. Microsoft believes that the majority of impacted scenarios across dependent Microsoft 365 services have been addressed. However, Microsoft is continuing to monitor service stability and the backlog of email messages accumulated during the incident to ensure all messages are successfully processed before declaring the issue resolved.

Current status:
Email services: Microsoft is monitoring the backlog of queued emails to ensure all messages are successfully processed. Some delays in email delivery may continue until the backlog is fully cleared.

Outlook and Exchange Online: Service recovery is progressing, although Microsoft continues to monitor mailbox access and email delivery.

Microsoft Teams: Core functionality, including calls, meetings, group chats, and standard channel messaging, remains largely operational. Some features dependent on Exchange Online may continue to experience intermittent issues.

Other Microsoft 365 services: Most previously impacted scenarios across Copilot, Microsoft 365 Admin Center, Purview, Defender, Planner, To Do, Power BI, Intune, SharePoint, and other connected services have been addressed. Microsoft continues to monitor and resolve any remaining impact.

Given the severity of the incident, Microsoft is extending its monitoring period to ensure services remain stable and no further mitigation is required. The incident will remain under observation until the email message backlog has been successfully processed and service stability is confirmed.

Microsoft previously confirmed that the incident was caused by a technical issue during a network capacity upgrade and was not related to cyber activity or AI/agents.

We will continue to monitor the situation and provide further updates as they become available.

For any ongoing issues or to report new concerns, please contact our Centrilogic Support Team at +1 888 999 3091.

Thank you for your patience and understanding.

Kindest regards,
Centrilogic Support.
Nov 13, 19:01 EST
Update - Dear Customers,

We continue to monitor the Microsoft 365 service disruption and Microsoft's ongoing recovery efforts.
According to Microsoft's latest update, infrastructure is stabilizing, and service access is gradually improving. However, Microsoft is still draining queued messages and rebalancing traffic as part of its recovery efforts.

Current status:
Email services: Queued emails are still being processed, and customers may continue to experience delayed email delivery as mail flow catches up.
Outlook and Exchange Online: Users may experience improved sign-in and mailbox access, although intermittent connectivity issues may persist.
Microsoft Teams: Core functionality, including calls, meetings, group chats, and standard channel messaging, remains largely operational. Features dependent on Exchange Online, such as calendar, scheduling, invites, and contact management, may continue to be impacted.
Other Microsoft 365 services: Copilot, Microsoft 365 Admin Center, Purview, Defender, Planner, To Do, Power BI, Intune, SharePoint, and other connected services may continue to experience intermittent issues.
Please be aware that service access may recover before email delivery and background processing fully return to normal. Microsoft has not yet provided an estimated time for full recovery.
Microsoft previously confirmed that the incident was caused by a technical issue during a network capacity upgrade and was not related to cyber activity or AI/agents. The underlying issue has been addressed, and Microsoft continues to work on restoring full service stability.
We will continue to monitor the situation and provide further updates as they become available.
For any ongoing issues or to report new concerns, please contact our Centrilogic Support Team at +1 888 999 3091.

Thank you for your patience and understanding.

Kindest regards,
Centrilogic Support.
Nov 13, 15:33 EST
Monitoring - Dear Customers,

We continue to monitor the Microsoft 365 service disruption and Microsoft's ongoing recovery efforts.

According to Microsoft's latest update, broad recovery and stability have been achieved across its services. Microsoft has addressed the underlying technical issue and is continuing to restore service to the remaining affected customers and regions.

Current status:
Email services: Email delivery through our environment appears to have returned to normal.

Outlook and Exchange Online: Some users may continue to experience intermittent mailbox access or connectivity issues.

Microsoft Teams: Core functionality, including calls, meetings, group chats, and standard channels, remains operational. Calendar, scheduling, contacts, and private/shared channel management may still be impacted.

Other Microsoft 365 services: Copilot, Purview, Defender, Planner, To Do, Power BI, Intune, SharePoint external sharing, and other connected services may continue to experience intermittent issues.

Microsoft has confirmed that this incident was caused by a technical issue during a previous network capacity upgrade and was not related to cyber activity or AI/agents. The underlying issue has been addressed, and Microsoft is continuing to validate service stability as recovery progresses.

We will continue to monitor the situation and provide further updates as they become available.

For any ongoing issues or to report new concerns, please contact our Centrilogic Support Team at +1 888 999 3091.

Thank you for your patience and understanding.

Kindest regards,
Centrilogic Support.
Nov 13, 13:40 EST
Update - Dear Customers,

We continue to monitor the ongoing Microsoft 365 service disruption.
Based on Microsoft's latest update, recovery efforts remain focused on addressing residual impact and ensuring sustained service stability. Microsoft continues to monitor affected services and connection methods, although some users may still experience intermittent issues.

Current status:
Email services: Email delivery through our environment appears to have returned to normal.
Outlook and Exchange Online: Some users may continue to experience mailbox access or connectivity issues.
Microsoft Teams: Core functionality, including calls, meetings, group chats, and standard channels, remains operational. Calendar, scheduling, contacts, and private/shared channel management may be impacted.
Microsoft 365 services: Copilot, Purview, Defender, Planner, To Do, Power BI, Intune, SharePoint external sharing, and other connected services may continue to experience intermittent issues.
Microsoft has confirmed there is currently no evidence of malicious activity associated with this incident. Full mitigation has not yet been confirmed, and Microsoft continues to work toward reliable service restoration.

For any issues unrelated to this outage, or to report new issues, please contact our Centrilogic Support Team at +1 888 999 3091.

We will continue to monitor the situation and provide further updates as they become available.

Thank you for your patience and understanding.

Kindest regards,
Centrilogic Support
Nov 13, 11:17 EST
Update - Dear Customers,

We continue to monitor the ongoing Microsoft 365 service disruption.

According to Microsoft's latest update, recovery is progressing across Europe and North America, with service availability and email delivery improving. However, some users may continue to experience intermittent issues as Microsoft works toward full service restoration.

Services that remain available:
Microsoft Teams core functionality, including calls, meetings, group chats, and standard channel messaging.
Direct access to files stored in SharePoint Online.

Services that may continue to be impacted:
Outlook and Exchange Online mailbox access.
Email delivery delays.
Teams calendar, scheduling, and Exchange-dependent features.
Microsoft Copilot, Purview, Defender, and other Microsoft 365 services.

Microsoft continues to address outstanding email queues and backlogs, with an extended 48-hour email timeout window in place. Microsoft has also confirmed that there is currently no evidence of malicious activity associated with this incident.
For issues unrelated to this outage or to report new issues, please contact our Centrilogic Support Team at +1 888 999 3091.

We will continue to monitor the situation and provide further updates as they become available.

Thank you for your patience and understanding.
Kindest regards,
Centrilogic Support
Nov 13, 07:48 EST
Update - Dear Customers,

We continue to actively monitor the ongoing Microsoft 365 service disruption.
Based on Microsoft's latest update, several Microsoft 365 services remain impacted, particularly those dependent on Exchange Online.

Services and functionality that remain available:
Microsoft Teams core functionality, including joining calls and meetings, group chats, and channel messaging.
Standard Teams channels.
Access to files stored directly in SharePoint Online.

Services and functionality that may be impacted:
Outlook (web and desktop) and Exchange Online mailbox access.
Email delivery, which may experience delays.
Microsoft 365 Admin Center.
Teams calendar, meeting scheduling, and other Exchange-dependent features.
Microsoft Copilot and other Microsoft 365 services relying on Exchange Online.

Microsoft's recovery actions are showing incremental improvement and capacity has not yet fully returned to baseline. Microsoft has found no evidence of any malicious activity that could be causing this incident.

For any issues unrelated to the current Microsoft outage, or to report new issues, please contact our Centrilogic Support Team at +1 888 999 3091.

We will continue to monitor the situation and share further updates as they become available.

Thank you for your patience and understanding.
Kindest regards,
Centrilogic Support
Nov 13, 05:40 EST
Update - Dear Customers,

We continue to actively monitor the ongoing Microsoft 365 service disruption.
Based on Microsoft's latest update, several Microsoft 365 services remain impacted, particularly those dependent on Exchange Online.

Services and functionality that remain available:
Microsoft Teams core functionality, including joining calls and meetings, group chats, and channel messaging.
Standard Teams channels.
Access to files stored directly in SharePoint Online.

Services and functionality that may be impacted:
Outlook (web and desktop) and Exchange Online mailbox access.
Email delivery, which may experience delays.
Microsoft 365 Admin Center.
Teams calendar, meeting scheduling, and other Exchange-dependent features.
Microsoft Copilot and other Microsoft 365 services relying on Exchange Online.

Microsoft's testing on a portion of their infrastructure has shown positive results. They are working to expand it to servers supporting active regions which are coming online. Microsoft has not confirmed any malicious activity that could be causing this incident.

For any issues unrelated to the current Microsoft outage, or to report new issues, please contact our Centrilogic Support Team at +1 888 999 3091.

We will continue to monitor the situation and share further updates as they become available.

Thank you for your patience and understanding.
Kindest regards,
Centrilogic Support
Nov 13, 03:07 EST
Update - Dear Customers,

We continue to actively monitor the ongoing Microsoft 365 service disruption.
Based on Microsoft's latest update, several Microsoft 365 services remain impacted, particularly those dependent on Exchange Online.

Services and functionality that remain available:
Microsoft Teams core functionality, including joining calls and meetings, group chats, and channel messaging.
Standard Teams channels.
Access to files stored directly in SharePoint Online.

Services and functionality that may be impacted:
Outlook (web and desktop) and Exchange Online mailbox access.
Email delivery, which may experience delays.
Microsoft 365 Admin Center.
Teams calendar, meeting scheduling, and other Exchange-dependent features.
Microsoft Copilot and other Microsoft 365 services relying on Exchange Online.

Microsoft's mitigation actions have resulted in a surge of volume due to traffic rebalancing actions taken. They are working on scaling up virtual machines to improve service availability. However, they are still experiencing few issues and are continuing to monitor the effectiveness of the actions applied

For any issues unrelated to the current Microsoft outage, or to report new issues, please contact our Centrilogic Support Team at +1 888 999 3091.

We will continue to monitor the situation and share further updates as they become available.

Thank you for your patience and understanding.
Kindest regards,
Centrilogic Support
Nov 13, 00:33 EST
Update - Dear Customers,

We continue to actively monitor the ongoing Microsoft 365 service disruption.

Based on Microsoft's latest update, several Microsoft 365 services remain impacted, particularly those dependent on Exchange Online.

Services and functionality that remain available:
Microsoft Teams core functionality, including joining calls and meetings, group chats, and channel messaging.
Standard Teams channels.
Access to files stored directly in SharePoint Online.

Services and functionality that may be impacted:
Outlook (web and desktop) and Exchange Online mailbox access.
Email delivery, which may experience delays.
Microsoft 365 Admin Center.
Teams calendar, meeting scheduling, and other Exchange-dependent features.
Microsoft Copilot and other Microsoft 365 services relying on Exchange Online.

Microsoft is continuing to investigate traffic management imbalances and reviewing affected infrastructure to identify corrective actions. No confirmed resolution is available at this time.

For any issues unrelated to the current Microsoft outage, or to report new issues, please contact our Centrilogic Support Team at +1 888 999 3091.

We will continue to monitor the situation and share further updates as they become available.

Thank you for your patience and understanding.

Kindest regards,
Centrilogic Support
Nov 12, 22:55 EST
Update - Dear Customers,

We continue to actively monitor the ongoing Microsoft service disruption. At this time, there are no significant updates or changes in the situation.

As the Microsoft outage continues, please contact our Centrilogic Support Team directly at +1 888 999 3091 to report new issues or seek assistance with problems unrelated to the current Microsoft service disruption.

For the latest information, please refer to the official Microsoft 365 Service Health page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

We will continue to monitor the situation closely and keep you informed of any further developments.

Thank you for your patience and understanding.

Kindest regards,
Centrilogic Support.
Nov 12, 20:46 EST
Update - Dear Customers,

As the Microsoft outage continues, please call our Centrilogic Support Team directly at +1 888 999 3091 to report new issues or get help with problems unrelated to the current Microsoft service disruption.

Thank you for your patience and understanding.

Kindest regards,
Centrilogic Support.
Nov 12, 18:23 EST
Update - Dear Customers,

We are continuing to closely monitor the Microsoft Service Health Status page for the latest updates regarding this issue.

For real-time updates and further information, please refer to the official Microsoft 365 Service Health page:
https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

We will continue to monitor the situation and share any significant updates as they become available.

Kindest regards,
Centrilogic Support.
Nov 12, 16:59 EST
Investigating - Dear Customers,

Centrilogic is aware of a major Microsoft outage impacting email access, teams authentication and admin center access. This currently includes access to the Microsoft 365 status page. We are monitoring with the Microsoft X account for updates.
Microsoft 365 Status (@MSFT365Status) on X - https://x.com/MSFT365Status

Kindest regards,
Centrilogic Support.
Nov 12, 13:41 EST

Nov 12, 2026

Nov 11, 2026

Centrilogic Emergency Scheduled Maintenance Notification, November 11th, 2026, 00:00 ET to 06:00 ET
Completed - The scheduled maintenance has been completed.
Nov 11, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 00:00 EST
Scheduled - Centrilogic Scheduled Maintenance Notification

Maintenance Window: November 11th, 2026

Start Time: 00:00 ET
End Time: 06:00 ET

Service Call in Reference Number: INC0292435

Services Affected: Network Transport Services

Service Location(s): Datacenter Interconnect—York Datacenter,
Tranmere Datacenter
Robert Speck Datacenter

Expected Impact: Possible network reconvergence lasting 5–10 minutes.

Details: Our carrier partner is performing network maintenance. Centrilogic has multiple DCI links available to provide alternate paths for traffic going between our locations. The impact on any transport services is expected to be minimal. 

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com

To open an emergency ticket: emergency@centrilogic.com

Phone: 1-888-999-3091, Option 2

https://www.Centrilogic.com
Nov 3, 02:26 EST

Nov 10, 2026

Centrilogic Emergency Maintenance Notification, November 10th 2026, 01:00 ET to 08:00 ET
Completed - The scheduled maintenance has been completed.
Nov 10, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 01:00 EST
Scheduled - Centrilogic Emergency Maintenance Notification

Maintenance Window: November 10th, 2026.

Start Time: 1:00 ET

End Time: 8:00 ET

Service Call in Reference Number: INC0294840

Services Affected: Datacenter Interconnect Link

Service Location(s): Vancouver DC - Tranmere DC

Expected Impact: No expected service impact

Details: Our carrier partner is conducting network maintenance. Alternate network paths are available to support traffic between our locations.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:


To open a trouble ticket: support@centrilogic.com

To open an emergency ticket: emergency@centrilogic.com

Phone: 1-888-999-3091, Option 2

The Centrilogic Team
https://www.centrilogic.com
Nov 8, 21:01 EST
Centrilogic Emergency Maintenance Notification, November 09th, 2026 22:00 ET to November 10th, 2026 02:00 ET
Completed - The scheduled maintenance has been completed.
Nov 10, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 22:00 EST
Scheduled - Centrilogic Emergency Maintenance Notification.

Maintenance Window: November 09th, 2026 to November 10th,2026
Start Time: November 09th 2026, 22:00 ET
End Time: November 10th 2026, 02:00 ET
Service Call in Reference Number: INC0294587/CHG0032884
Services Affected:  Network Services
Service Location(s): Rochester Datacenter
Expected Impact: Possible network reconvergence lasting 30–60 minutes.
Details: The Centrilogic Network Engineering Team would like to notify you of an upcoming emergency maintenance on one of our data centre core routers to address a hardware issue.

The maintenance is scheduled to be completed in under 4 hours. While we are expecting a very low impact window that might go to 10 minutes, there is a possibility that CORE network traffic flows could lead to a reconvergence period of 30 to 60 minutes.

We appreciate your understanding and patience as we work to improve our network's reliability and performance.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com
To open an emergency ticket: emergency@centrilogic.com
Phone: 1-888-999-3091, Option 2
 
The Centrilogic Team
https://www.centrilogic.com
Nov 6, 11:04 EST

Nov 9, 2026

York DMVPN Connectivity Disruption
Resolved - Centrilogic has rebooted the VPN concentrator nyorvpn1 to fix the issue. DMVPN connectivity through our York data center has been restored and validated, and services remain stable. This incident is now resolved.
Nov 9, 19:25 EST
Monitoring - Centrilogic has restored DMVPN connectivity through our York data center. Due to continued instability with the affected network device, our technical teams remain actively engaged and are evaluating options to provide a permanent resolution. Further updates will be shared as they become available.
Nov 9, 13:42 EST
York DMVPN Connectivity Disruption
Resolved - Centrilogic has restored DMVPN connectivity through our York data center. Following recovery of the affected network device, connectivity has been restored, and our technical teams have validated service functionality.
This incident is now resolved. Our technical teams will continue to investigate the underlying cause of the service interruption and evaluate appropriate preventive measures.
Nov 9, 09:37 EST
Investigating - Centrilogic experienced a service disruption affecting DMVPN connectivity through our York data center. Multiple DMVPN customers are impacted. Our technical teams are actively investigating, and an onsite resource has been dispatched to assist with service restoration. Further updates will be provided as they become available.
Nov 9, 09:13 EST

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

York DMVPN Connectivity Disruption
Resolved - Centrilogic has restored DMVPN connectivity through our York data center. Following recovery of the affected network device, connectivity has been restored and our technical teams have validated service functionality. This incident is now resolved.
Nov 5, 11:28 EST
Investigating - Centrilogic experienced a service disruption affecting DMVPN connectivity through our York data center. Multiple DMVPN customers are impacted. Our technical teams are actively investigating, and an onsite resource has been dispatched to assist with service restoration. Further updates will be provided as they become available.
Nov 5, 10:53 EST

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Unresolved incident: Centrilogic Scheduled Maintenance Notification, November 03rd, 2026, 10:00 ET to November 28th 11:00 ET.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

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