All Systems Operational

About This Site

Centrilogic provides this site to our customers for the purpose of sharing our current and proposed maintenance schedules, and to highlight incidents that may affect the stability of the services we offer.

If you are experiencing any issues with your services, please contact us at our support email or call our 24/7 customer hotlines:

United States and Canada: 1-888-999-3091 “Option 2”
United Kingdom : 0203 004 6320 “Option 2″
From Other Areas: 1-585-277-1300

NOTE - you can optionally SUBSCRIBE to get real-time updates delivered via email or SMS.
DISCLAIMER: This page does not measure or report our SLA's - this is informational only - and not part of any Centrilogic MSA. The information here may not be represented in real-time.

Uptime over the past 90 days. View historical uptime.
Network (Internet transit, Core routing/switching, backbone systems) Operational
GTA Network Operational
ROC Network Operational
BUF Network Operational
VAN Network Operational
CTL-Metro Network Operational
ARL Network Operational
Calgary DC Operational
LEN Network Operational
Services (Dedicated and Shared hosting, Colocation, CPE) Operational
CA - Services Operational
USA-Services Operational
UK-Services Operational
Calgary DC Operational
Customer Services (Communication, Staffing, COVID, Monitoring) Operational
Centrilogic Phone Systems Operational
Centrilogic Website Operational
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Statuspage Email Notifications Operational
Environmental (Power/Cooling/Security) Operational
ROC Environmental Operational
LEN Environmental Operational
BUF Environmental Operational
GTA Environmental Operational
VAN Environmental Operational
CTL-Metro Environmental Operational
ARL Environmental Operational
Calgary DC Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Centrilogic Scheduled Maintenance Notification, November 03rd, 2026, 10:00 ET to November 28th 11:00 ET Nov 3, 2026 10:00 - Nov 28, 2026 11:00 EST

Centrilogic Scheduled Maintenance Notification

Maintenance Window:
Gen 1 – November 3, 2026
Gen 2 – November 4, 2026
Gen 3 - November 5, 2026
Gen 4 – November 6, 2026
November 16-19, 2026 - 7:00 AM to 8:00 AM - Quarterly Inspection for Generators #5 and #6
November 18, 2026 - 7:00 AM to 8:00 AM - Quarterly Inspection for Generator #7
November 21, 2026 - 7:00 AM to 8:00 AM - October 2026 Emergency Power Generator Test Schedule for Generator #5
November 28, 2026 - 7:00 AM to 8:00 AM - October 2026 Emergency Power Generator Test Schedule for Generators #6 and 7

Start Time: November 3rd, 2026, 10:00 AM ET

End Time: November 28th, 2026, 11:00 AM ET

Service Call in Reference Number: INC0287326

Services Affected: Building Power Infrastructure, Generator Systems, Major Preventative Maintenance, Load Bank Testing, Quarterly Generator Inspections, and Emergency Power Generator Testing.

Service Location(s): 555 West Hastings Street, Vancouver, BC

Expected Impact: No outage or service interruption is expected. Sufficient power redundancy and backup systems will be available throughout the maintenance activities.

Details: Our carrier partner has advised that the building landlord will be performing scheduled power infrastructure maintenance, including Major Preventative Maintenance and Load Bank Testing of generators, Quarterly Generator Inspections, and Emergency Power Generator Testing. These activities are being conducted to ensure the continued reliability and resiliency of the facility's power systems. No impact is expected during the maintenance window.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.


Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com

To open an emergency ticket: emergency@centrilogic.com

Phone: 1-888-999-3091, Option 2

The Centrilogic Team

https://www.centrilogic.com
Posted on Oct 13, 2026 - 21:59 EDT

Oct 14, 2026

No incidents reported today.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Rochester Data Center - Degraded UPS Redundancy - INC0287742
Resolved - Dear Valued Clients,

Thank you for your patience and cooperation throughout this event.

We are pleased to report that one of the affected UPS systems has been successfully restored to service and is currently supporting the protected load as designed. With the restored UPS online, the facility has returned to normal utility power operations, and an appropriate level of power redundancy has been re-established.

Any customers who experienced power-related issues during this event and have not yet contacted us are encouraged to reach out to the Centrilogic Support Team for assistance and review.

While further maintenance and improvement activities will continue in the background, the immediate risk associated with this event has been mitigated. As part of our ongoing commitment to service reliability, we will continue executing planned efforts to modernize and enhance the resilience of our data center power infrastructure.
Oct 9, 09:46 EDT
Identified - Dear Valued Clients,

Thank you for your patience.

We are pleased to report that one of the affected UPS systems has been successfully returned to service and is operating normally. Additionally, the facility has been returned to normal utility power operations.

At this time, customer services remain operational. One UPS within the affected redundant pair remains offline while repair activities continue. The UPS currently in service is supporting the protected load as designed and continues to provide UPS protection while remediation efforts proceed on the second unit.

If you have experienced any power-related issues or service interruptions, please contact the Centrilogic Support Team immediately so that we can investigate and respond appropriately.

We will continue to provide updates as additional information becomes available, including the expected timeline for restoring the remaining UPS and returning the power system to a fully redundant state.

Thank you for your patience and understanding.

Regards,
Centrilogic Support team.
Oct 8, 18:18 EDT
Update - Dear Valued Clients,

Thank you for your patience.

We continue to work with our facilities and service partners to restore full power redundancy within our Rochester Data Center.

We are currently preparing to return one of the affected UPS systems to service. Once online, this UPS will assume the protected load and provide power support while remediation efforts continue on the second UPS. Returning the first UPS to service will significantly improve the facility's power posture as we work toward restoring full redundancy.

At this time, customer services remain operational, and no widespread customer impact has been reported.

We ask that any customer experiencing service issues or power-related concerns contact the Centrilogic Support Team immediately so that we can investigate and respond appropriately.

We will continue to provide updates as work progresses and as additional information becomes available.

Thank you for your patience and understanding.

Regards,
Centrilogic Support team.
Oct 8, 17:37 EDT
Update - Dear Valued Clients,

Thank you for your patience.

We continue to investigate the UPS event affecting one of the redundant power systems within our Rochester Data Center.

Our facilities contractor has returned to site and is actively troubleshooting the affected UPS. Investigation and diagnostic activities remain ongoing as we work to determine the cause of the failure and develop a remediation plan.

As a precautionary measure, the facility remains operating on generator power while the investigation continues. Customer services remain stable, and no customer impact has been observed.

Centrilogic personnel and our service partners continue to actively monitor the facility and power infrastructure throughout this event.

We will provide additional updates as more information becomes available, including the expected timeline for returning the affected UPS to service and restoring full power redundancy.

Thank you for your patience and understanding.
Oct 8, 08:52 EDT
Update - Dear Valued Clients,

Thank you for your patience.

We continue to investigate the UPS event affecting one of the redundant power systems within our Rochester Data Center.

As part of our ongoing assessment, we identified a condition within the companion UPS that warrants further evaluation. While the unit remains operational, and there has been no customer impact, we have elected to take a conservative approach to maintaining facility resilience.
Out of an abundance of caution, the facility will remain on generator power while we complete additional investigation and remediation activities. This approach allows us to maintain the highest level of power protection while reducing risk as we work to restore the affected UPS pair to a fully redundant state.

Customer services remain stable, and no customer impact has been observed.

Centrilogic personnel and our service partners continue to actively monitor the facility and investigate the underlying issues. We will provide further updates as additional information becomes available, including the expected timeline for restoring full redundancy to the UPS pair.

Thank you for your patience and understanding.
Oct 8, 02:22 EDT
Investigating - Centrilogic Emergency Maintenance Notification

Maintenance Window: October 07th, 2026
Start Time: 22:00 ET

End Time: Undetermined

Service Call in Reference Number: INC0287742

Services Affected: Single Unit in Redundant UPS Pair

Service Location(s): 28 Mansfield St Rochester NY (ROC)

Expected Impact: No Impact

Details: We are currently investigating a UPS-related event affecting one of the redundant power systems within our Rochester Data Center.

During a scheduled maintenance activity and load test, one UPS within a redundant power pair experienced an unexpected fault and was taken out of service. The facility remains on utility power, and customer services continue to operate normally with no customer impact observed.

The companion UPS has been evaluated and is operating normally. Based on current assessments, it remains available to support the load in the event of a utility power interruption while the affected UPS remains out of service.

At this time, power redundancy within the affected UPS pair is degraded while our facilities and service partners investigate the cause of the failure and develop a remediation plan.
As an additional precaution, Centrilogic personnel are actively monitoring the environment and coordinating with our vendor to assess the equipment and determine the required corrective actions.

We will continue to provide updates as more information becomes available, including the expected timeline for returning the affected UPS to service and restoring full redundancy to the UPS pair.


If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.



Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:



To open a trouble ticket: support@centrilogic.com

To open an emergency ticket: emergency@centrilogic.com

Phone: 1-888-999-3091, Option 2


Thanks and Regards,
Centrilogic Support team
https://www.centrilogic.com
Oct 7, 22:45 EDT
Centrilogic Scheduled Maintenance Notification, October 8th 2026,18:00 ET to October 9th 01:00 ET
Completed - The scheduled maintenance has been completed.
Oct 9, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 18:00 EDT
Scheduled - Centrilogic Scheduled Maintenance Notification

Maintenance Window:

Day 2: October 8th to October 9th, 2026
Start Time: October 8th, 2026, 18:00 EST
End Time: October 9th, 2026, 01:00 EST

Service Call in Reference Number: INC0286338

Services Affected: Electrical\UPS

Service Location(s): 28 Mansfield Street, Rochester NY 14606

Expected Impact: None. Facility will run on generator power for the duration of the maintenances.

Details: Our UPS contractor will be conducting preventive maintenance activities on the facilities UPS systems.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com

To open an emergency ticket: emergency@centrilogic.com
Phone: 1-888-999-3091, Option 2

The Centrilogic Team
https://www.centrilogic.com
Oct 3, 04:07 EDT

Oct 8, 2026

Centrilogic Scheduled Maintenance Notification, October 7th 2026,18:00 ET to October 8th 01:00 ET
Completed - The scheduled maintenance has been completed.
Oct 8, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 18:00 EDT
Scheduled - Centrilogic Scheduled Maintenance Notification

Maintenance Window:

Day 1: October 7th to October 8th, 2026
Start Time: October 7th, 2026, 18:00 EST
End time: October 8th, 2026, 01:00 EST

Service Call in Reference Number: INC0286338

Services Affected: Electrical\UPS

Service Location(s): 28 Mansfield Street, Rochester NY 14606

Expected Impact: None. Facility will run on generator power for the duration of the maintenances.

Details: Our UPS contractor will be conducting preventive maintenance activities on the facilities UPS systems.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com

To open an emergency ticket: emergency@centrilogic.com
Phone: 1-888-999-3091, Option 2

The Centrilogic Team
https://www.centrilogic.com
Oct 3, 04:05 EDT

Oct 7, 2026

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Partial Road Closure (Robert Speck Parkway)
Completed - The scheduled maintenance has been completed.
Oct 3, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 07:00 EDT
Scheduled - Please be advised that due to scheduled work by The Jesslin Group on Saturday, October 3rd, 2026 between 7:00 a.m. to 5:00 p.m., a crane and trailer will be positioned on the road on Robert Speck Parkway.

The pedestrian sidewalk, driveway and the west bound lanes on Robert Speck Parkway will be closed.

Appropriate signage will be posted and Peel Region Police Officers will be on-duty to monitor and direct traffic as required.
Oct 2, 14:55 EDT

Oct 2, 2026

Centrilogic Scheduled Maintenance Notification October 1st, 2026 23:00 ET to October 2nd, 2026 01:00 ET
Completed - The scheduled maintenance has been completed.
Oct 2, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 23:00 EDT
Scheduled - Centrilogic Scheduled Maintenance Notification

Maintenance Window: October 1st, 2026, to October 2nd, 2026
Start Time: October 1st, 2026 23:00 ET
End Time: October 2nd, 2026 01:00 ET
Service Call in Reference Number: INC0282771
Services Affected: Network Services
Service Location(s): 55 York St (YOR DC)
Expected Impact: No expected impact
Details: The Centrilogic Network Engineering Team would like to notify you of an upcoming essential maintenance/compliance software upgrade to our core transit router. We plan to finish this important update in under 30 minutes.
Depending on the CORE network's traffic flow, you might experience a brief reconvergence lasting 30-60 seconds during the process.
We appreciate your understanding and patience as we work to improve our network's reliability and performance.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:
To open a trouble ticket: support@Centrilogic.com
To open an emergency ticket: alert@Centrilogic.com
Phone: 1-888-999-3091, Option 2
The Centrilogic Team
https://www.Centrilogic.com
Sep 15, 04:26 EDT

Oct 1, 2026

Sep 30, 2026

No incidents reported.

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