We are pleased to inform you that the network outage affecting the interface link between 151 Front St and Winnipeg has been resolved. The issue was caused by a fiber cut from our carrier, Bell, and has now been fully addressed.
All affected services have been restored, and normal connectivity has been resumed. We appreciate your patience throughout this incident, and our team will continue to monitor the situation to ensure stability.
Thank you for your understanding, and please don’t hesitate to reach out if you have any further questions or concerns.
Posted Nov 18, 2024 - 17:14 EST
Investigating
We are currently experiencing a network outage affecting the interface link between 151 Front St and Winnipeg. The issue is related to a fiber cut by our carrier, Bell, which is impacting connectivity. As a result, some of our customers may be experiencing disruptions or outages on either their primary or secondary links.
Impact: - Customers relying on the affected link may experience degraded performance or complete loss of connectivity. - Both primary and secondary links could be impacted depending on the specific routing configurations.
Current Status: - The fiber cut is being investigated by Bell, and we are dependent on their team to resolve the issue. - At this time, there is no Estimated Time of Restoration (ETR) for when the issue will be fixed.
Next Steps: - We are proactively reaching out to Bell every 30 minutes to obtain status updates and ensure the issue is being addressed as quickly as possible. - We will continue to monitor the situation closely and provide updates as new information becomes available.
What You Can Expect: - We understand the critical nature of this issue and are doing everything we can to work with Bell on a resolution. - We will notify customers as soon as the link has been restored and the issue is resolved.
We appreciate your patience and understanding during this time. Our team is actively engaged, and we will provide further updates as soon as we have more information.