Centrilogic Scheduled Maintenance Notification, May 30, 2025, 02:00 AM EST to 08:00 AM EST Reference ID 1116814

Scheduled for May 30, 02:00 - 08:00 EDT

Scheduled

Centrilogic Scheduled Maintenance Notification (TELUS)

Maintenance Window: May 30,2025

Start Time: May 30, 2025, 02:00 AM EST

End Time: May 30, 2025, 08:00 AM EST

Service Call in Reference Number: 1116814

Services Affected: 10 Gbps Wavelength Fibre PTP

Service Location(s): Vancouver Data Center (VAN) - Toronto Tranmere Datacenter (TME)

Expected Impact: Up to 5 minutes during reconvergence.

Details: Our carrier partner TELUS will be conducting critical fiber infrastructure maintenance that may temporarily impact your service. This planned network upgrade addresses recent cable damage and is necessary to ensure ongoing service reliability. While the primary link undergoes maintenance, we have an active backup link in place to maintain continuous service. We appreciate your understanding as we work to improve our network performance and minimize potential service disruptions.

If your contact information is incorrect, has recently changed, or you feel you have received this notification in error, please kindly provide us with your new details so we can ensure you do not miss any future communications.

Centrilogic’s support team will be available for assistance 24/7. For questions, concerns, or to report a problem about this notification, please contact our Operations Center:

To open a trouble ticket: support@centrilogic.com

To open an emergency ticket: emergency@centrilogic.com

Phone: 1-888-999-3091, Option 2

The Centrilogic Team
https://www.centrilogic.com
Posted Apr 24, 2025 - 01:48 EDT
This scheduled maintenance affects: Network (Internet transit, Core routing/switching, backbone systems) (GTA Network).