We are pleased to inform you that the internet outage issue at our UK Data Centre has been successfully resolved. Our technical teams worked diligently to identify and address the root cause, and connectivity has been fully restored.
Location: UK Data Centre - 5 Arlington Square, Downshire Way, Bracknell RG12 Status: Resolved
Resolution: Our engineers identified and took swift action to rectify the situation. We have also implemented measures to prevent similar incidents from occurring in the future.
Client Impact: Your services hosted at the UK Data Centre are now fully operational. We understand the importance of uninterrupted service and sincerely apologize for any inconvenience caused during the outage. We greatly appreciate your patience and understanding throughout this incident. If you have any lingering concerns or questions, our support team is here to assist you. Please do not hesitate to reach out. Thank you for entrusting Centrilogic with your business-critical services. We remain committed to delivering reliable solutions that meet your needs.
Best Regards,
Centrilogic Support
Posted Aug 23, 2023 - 15:05 EDT
Update
We are continuing to investigate this issue.
Posted Aug 23, 2023 - 14:26 EDT
Update
We are continuing to investigate this issue.
Posted Aug 23, 2023 - 14:23 EDT
Investigating
Dear Valued Clients,
We regret to inform you that we are currently experiencing an unexpected internet outage at our UK Data Centre. Our technical teams are actively engaged and working diligently to identify and resolve the issue as quickly as possible. We understand the critical nature of your services and applications that rely on our infrastructure, and we sincerely apologize for any disruptions this may cause.
Incident Details: Location: UK Data Centre - 5 Arlington Square, Downshire Way, Bracknell RG12 Status: Internet Outage (Under Investigation) Severity: High
Current Action: Our skilled engineers are already investigating the root cause of the outage. We are collaborating with our network providers to restore connectivity swiftly and efficiently.
Next Steps: We will provide regular updates on our progress as we work to resolve the issue. Once the problem is identified and rectified, we will ensure steps are taken to prevent similar occurrences in the future. Our support team is available around the clock to address any concerns or queries you may have during this time.
Client Impact: During this outage, you might experience disruptions in accessing your services hosted at the Bracknell Data Centre. Our team is committed to minimizing any negative impact and restoring normal operations as soon as possible.
We understand the importance of a stable and reliable service, and we appreciate your patience and understanding as we work to resolve this matter. Our priority is to ensure a seamless experience for you and your customers.
Please watch this space for further updates. We sincerely apologize for any inconvenience caused and thank you for your continued trust in Centrilogic.