We are continuing to monitor for any further issues.
Posted Nov 01, 2024 - 02:30 EDT
Update
Hi Team,
The fix for the outage has been successfully implemented, and we are actively monitoring the situation to ensure stability. Thank you for your patience.
Thanks,
Centrilogic Support
Posted Oct 31, 2024 - 22:39 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 31, 2024 - 12:34 EDT
Update
Dear Valued Clients,
Production services have been restored at the Rochester data centre.
Thank you for your patience during this service interruption.
Posted Oct 31, 2024 - 11:58 EDT
Update
Dear Valued Clients,
We want to keep you updated regarding the service disruption affecting the Rochester data center.
Our team has identified the issue and is diligently working towards a solution. We are closely monitoring the situation and will provide updates as we make progress.
Best regards, Centrilogic Support Team
Posted Oct 31, 2024 - 09:00 EDT
Update
Dear Valued Clients,
We want to keep you updated regarding the service disruption affecting the Rochester data center.
Our team has identified the issue and is diligently working towards a solution. We are closely monitoring the situation and will provide updates as we make progress.
Best regards, Centrilogic Support Team
Posted Oct 31, 2024 - 06:47 EDT
Update
Dear Valued Clients,
We’d like to keep you informed about the service outage impacting the Rochester data center.
Our team has identified the issue and is actively working on a resolution. We are monitoring the situation closely and will share updates as we make progress.
Best regards, Centrilogic Support Team
Posted Oct 31, 2024 - 05:48 EDT
Update
Dear Valued Clients,
We’d like to keep you informed about the service outage impacting the Rochester data center.
Our team has identified the issue and is actively working on a resolution. We are monitoring the situation closely and will share updates as we make progress.
Best regards, Centrilogic Support Team
Posted Oct 31, 2024 - 03:28 EDT
Update
Dear Valued Clients,
We’d like to keep you informed about the service outage impacting the Rochester data center.
Our team has identified the issue and is actively working on a resolution. We are monitoring the situation closely and will share updates as we make progress.
Best regards, Centrilogic Support Team
Posted Oct 31, 2024 - 01:28 EDT
Update
Dear Valued Clients, We want to provide you with an update on the service outage currently affecting the Rochester data center. Our team has identified the issue and is still implementing a fix. We are closely monitoring the situation and will provide further updates as progress is made.
Best Regards, Centrilogic Support Team
Posted Oct 30, 2024 - 23:21 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 30, 2024 - 21:47 EDT
Update
Dear Valued Clients,
We want to provide you with an update on the service outage currently affecting the Rochester data center. Our team has identified the issue and is currently implementing a fix. We are closely monitoring the situation and will provide further updates as progress is made. Best Regards,
Centrilogic Support Team
Posted Oct 30, 2024 - 21:47 EDT
Investigating
Dear Valued Clients,
We would like to update you on the ongoing service outage affecting the Rochester data center. At 7:30 PM EST, a storage issue occurred, impacting multiple VMs. Our team immediately escalated the issue to the platform engineering team for resolution. All relevant teams are fully engaged in conducting health checks to assess the impact and restore services as quickly as possible. Senior leadership is closely monitoring the situation, and we will provide further updates as progress is made. We apologize for the disruption and appreciate your patience as we work to resolve the issue.
Best regards, Centrilogic Support Team
Posted Oct 30, 2024 - 21:04 EDT
This incident affected: Environmental (Power/Cooling/Security) (ROC Environmental), Network (Internet transit, Core routing/switching, backbone systems) (ROC Network), and Services (Dedicated and Shared hosting, Colocation, CPE) (USA-Services).